Privacy Policy live345

1. Introduction and Scope of This Policy

live345 is an online gambling platform operating under international licensing, providing slots, live casino, sports betting, baccarat and crash game services to adult users in Malaysia. This Privacy Policy is a contractually binding document between live345 ("we", "platform") and you as a registered user or visitor of live345.one ("you", "user").

This policy describes the information we collect, how that information is used, to whom it may be disclosed, and your rights regarding that personal information. By using live345 services, you are deemed to have read, understood and agreed to the terms stated in this Privacy Policy.

If you do not agree with any part of this policy, you are asked not to use live345 services. For any enquiries, you may contact us via 24/7 live chat or by email at [email protected].

2. Information We Collect

In the process of registering and using the live345 platform, we collect the following categories of information:

• Identity Information: Full name as stated on your identification card (MyKad), date of birth, identification card number, residential address, mobile phone number and email address.
• Financial Information: Details related to the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, and cryptocurrency wallets (USDT, BTC, ETH). We do not directly store your bank account number or banking password.
• Activity Information: Game records, betting history, total deposits and withdrawals, and bonus activity linked to your account.
• Technical Information: IP address, device type, operating system, web browser, and login session data for security purposes and detection of suspicious activity.
• Communications: Any correspondence between you and our customer support team, including live chat and email records.

3. Purposes for Using Personal Information

Your personal information is used for the following purposes:

• Registration and management of your live345 user account, including the identity verification (KYC) process.
• Processing deposits and withdrawals via supported payment methods, with typical withdrawal times of between 15 minutes and 2 hours.
• Administering and processing bonuses, including a 100% welcome bonus of up to RM1,000 on the first deposit.
• Identifying and preventing fraud, money laundering, and activities that violate the platform's Terms and Conditions.
• Providing effective 24/7 customer support in Malay and English.
• Sending important communications related to your account, security, and platform policy updates.
• Fulfilling legal compliance obligations under the international licensing we hold.
• Improving user experience and platform functionality based on usage patterns.

4. Sharing Information with Other Parties

live345 does not sell user personal information to third parties. However, in certain situations, information may be shared with:

• Payment Service Providers: Third parties that process your financial transactions, including e-wallet providers and payment gateways, subject to strict confidentiality agreements.
• Game Software Providers: Game development companies that require access to minimum game data to provide technical services.
• Statutory Authorities: When required by law, court orders, or regulatory bodies related to our international licensing.
• Technology Partners: Cloud service and IT infrastructure providers involved in the technical operation of the platform, subject to strict data confidentiality terms.

5. Your Rights as a User

As a live345 user, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any of your information is inaccurate or out of date, you may request that a correction be made.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information from our systems, subject to applicable legal and licensing requirements.
• Right to Restriction of Processing: You may request that we limit how we process your information in certain situations.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes.
• Right to Data Portability: You may request that we provide your information in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the live345 support team via 24/7 live chat or email at [email protected]. We will process your request transparently in accordance with established procedures.

6. Data Security Measures

live345 takes data protection responsibilities seriously. The following technical and organisational measures are in place to protect your information:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password storage using high-level hashing methods — we do not store passwords in plain text.
• Continuous security monitoring to detect and prevent unauthorised access.
• Internal access controls that restrict our staff from accessing user information except when necessary for service purposes.
• Regular security audits by independent third parties to assess the effectiveness of our protection systems.
• Clear incident response procedures in the event of any data security breach.

7. Cookies and Tracking Technologies

The live345.one website uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly. The types of cookies we use include:

• Essential Cookies: Required for basic website operations, including login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Stores your preferences such as language and display settings to provide a more comfortable experience.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the live345 platform.

8. Changes to This Privacy Policy

live345 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via a notice in your account or through your registered email.

The effective date of the current version of this Privacy Policy is 1 January 2026. It is your responsibility to review this policy from time to time to ensure you are always aware of the latest terms.

Continued use of live345 services after any changes to this policy are published will be considered your acceptance of the updated terms.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way we handle your personal information, the live345 Data Protection team is ready to assist.

You can reach us through two main channels:

• Live Chat: Direct 24/7 support through the live345 platform in Malay and English.
• Email: [email protected] — responses are usually provided within business hours.