live345 Help Centre

live345 FAQ for Malaysian Players

This page brings together the most frequently asked questions by live345 members — covering sports betting, the deposit process, withdrawals, and live casino games. All answers are organised by category so you can find the information you need quickly. If your question is not listed here, our 24/7 support team is ready to help at any time.

Simple Sports Betting

Football, badminton and esports betting with Malay and decimal odds — all explained in this FAQ.

Fast Deposit RM30

Minimum deposit RM30 via Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency. All local methods supported.

Withdrawal within 2 Hours

Standard processing time between 15 minutes and 2 hours, depending on the method and bank processing time.

Live Casino

Baccarat, roulette and blackjack with live dealers, playable directly on your mobile phone.

100% First Bonus

Get a 100% bonus up to RM1,000 on your first deposit. Wagering requirement is 10x the bonus amount.

24/7 Support

Live chat and email support is available at all times in Malay and English.

Sports Questions


At live345, sports bets are settled based on official results announced by the relevant competition organiser. For football, results are based on the full 90 minutes including injury time, but exclude extra time or penalties unless stated otherwise in the relevant market. Results are usually updated within a few minutes after the match ends.

Yes. live345 supports live betting (live betting) that allows you to place bets while a match is in progress. Odds are updated in real time based on how the game develops. This means you can bet on the next goal, red card, or final result while a Malaysia Super League or EPL football match is being played at half time.

Yes, live345 offers badminton markets covering major tournaments such as the BWF World Tour, Thomas Cup and Uber Cup. You can bet on the match winner, total sets, or set handicap. Badminton is very popular among Malaysian players given that our country has produced many world-class players.

Malay Odds are based on a RM1 stake: positive odds (+0.85) mean you win RM0.85 for every RM1 staked; negative odds (-1.20) mean you need to stake RM1.20 to win RM1. Decimal odds show the total return including your stake — for example, odds of 1.85 mean a RM1 bet returns RM1.85 if it wins. live345 lets you choose whichever format you prefer.

Bet cancellations can happen for several reasons: the match was not played on the scheduled date, the match was postponed beyond a set time limit, or the market information displayed contained a technical error. In all these situations, live345 will refund the full bet amount to your account. You can contact 24/7 support for further clarification on a specific bet.

A mix parlay combines several matches on a single bet slip — the odds of all selections are multiplied together, making the potential payout higher than a standard bet. At live345, mix parlay odds are generally most stable a few hours before matches start. Odds can change significantly in the final minutes when news about team line-ups or current weather conditions comes in.

Deposit Questions


The minimum deposit at live345 is RM30 for all supported payment methods — including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency. There is no difference in minimum amount between methods, so you can freely choose whichever is most convenient without worrying about additional conditions.

Most deposits are processed automatically within a few minutes. If your account has not been credited after 15 minutes, the first step is to check whether your transaction was successful on your bank or e-wallet side (look for a receipt or take a screenshot). Then contact live345 support via 24/7 live chat with proof of payment. Our team will resolve it promptly.

live345 does not charge any processing fee for deposits. However, your e-wallet provider or bank may have their own internal charges depending on the type of transaction. You are advised to check the fee policy of your financial service provider before making a deposit. The amount credited to the platform is the full amount you send, with no deductions from live345.

FPX (Financial Process Exchange) supports most local Malaysian banks. To deposit, select the FPX Online Banking option on the live345 deposit page, choose your bank (for example Maybank, CIMB, Public Bank, RHB or Hong Leong Bank), and log in to your internet banking account to confirm the payment. Once confirmed, credit will be added to your live345 account shortly after.
💡 Tip: Make sure you do not close the browser window while the FPX confirmation process is ongoing, to avoid a failed transaction.

live345 accepts a range of local and digital payment methods: Touch 'n Go eWallet, DuitNow, FPX Online Banking (including major Malaysian banks), Boost, and cryptocurrencies — USDT, BTC and ETH. All methods support a minimum deposit of RM30 and are set up to make transactions easy for Malaysian players without needing an international credit card.

Yes, live345 accepts deposits in cryptocurrency including USDT (Tether), BTC (Bitcoin) and ETH (Ethereum). This is a popular option for players who prioritise privacy and transaction speed. The amount will be converted to RM based on the current rate at the time of deposit. The minimum deposit remains the same, equivalent to RM30 in the chosen crypto value.

How to Withdraw


The minimum withdrawal at live345 is RM100. This means your account balance must be at least RM100 before you can start a withdrawal. There is no maximum limit set for standard withdrawals, though larger requests may require additional verification by our finance team for the security of your account.

Withdrawals at live345 are typically processed within 15 minutes to 2 hours. The time may vary depending on the method chosen and the processing time of your e-wallet provider or bank. Withdrawals requested during peak hours or on weekends may take a little longer, but our team works to ensure every request is completed as quickly as possible.

A prolonged "pending" status can be caused by several things: incomplete bank account or e-wallet details, identity verification requirements that have not yet been completed, or the request being in the security review queue. If your request has not been processed after 2 hours, please contact live345 support via 24/7 live chat and provide the reference number of your withdrawal request.

Yes, winnings from bonuses can be withdrawn once the wagering requirement has been met. For the live345 first bonus (100% up to RM1,000), the wagering requirement is 10x the bonus amount. For example, if you deposit RM100 and receive a RM100 bonus, you need to wager RM1,000 (RM100 × 10) before winnings from that bonus are eligible for withdrawal. Your original deposit can be withdrawn at any time.

live345 supports withdrawals through the same methods as deposits: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, USDT, BTC and ETH. It is recommended to use the same method as your deposit to speed up the verification process. Make sure your account details — bank account number or crypto wallet address — are always up to date in your profile.

live345 does not charge a withdrawal fee from the platform's side. However, some banks or e-wallet providers may have their own operational charges for receiving incoming transfers. For cryptocurrency withdrawals, the network fee, which varies according to blockchain network conditions, is outside live345's control and is borne by the sender.

Live Casino


Baccarat is a card game played between two hands: the Player and the Banker. Your goal is to bet on which hand will have a value closest to 9. Numbered cards carry their face value; 10, J, Q and K are worth 0; Ace is worth 1. At live345, you can bet on Player, Banker or Tie. The Banker statistically has a slightly higher chance of winning.

Yes, all live casino games at live345 are fully optimised for mobile phones and tablets. You do not need to download any app — simply visit the live345 website through your mobile browser and log in to your account. The live dealer video stream works on a standard 4G or WiFi connection. The interface fits small screen sizes without any buttons being cut off.

Roulette at live345 offers a wide range of betting options: Straight Up (single number — highest payout), Split (2 numbers), Street (3 numbers), Corner (4 numbers), as well as outside bets such as Red/Black, Odd/Even and 1-18/19-36. Outside bets have a higher chance of winning but lower payouts, which suits players who prefer more controlled betting.

Live dealer games use real human dealers filmed live from a professional studio. You interact through the game interface, watching cards being dealt or the wheel being spun in real time. This is different from slots, which are fully digital and use a Random Number Generator (RNG). Many Malaysian players prefer live casino because it is more transparent and closer to the experience of a traditional casino.

Yes, each live casino table at live345 has its own minimum and maximum betting limits. Generally, standard tables have lower minimums and are suitable for new players or those who prefer to be cautious. VIP tables set higher limits for players who want to bet larger amounts. Specific limits are displayed on each table when you enter the live casino section.

Yes, the live casino section at live345 operates around the clock, 24 hours a day and 7 days a week. Our live dealer studios are always active with dealers rotating continuously. So whether you want to play baccarat at midday or blackjack late at night, a table will always be available for you.

Still Have Questions? We Are Here to Help

The live345 support team is available 24/7 via live chat and email in Malay and English. Contact us at any time — no question is too small or too big.

Support available 24/7  |  Email: [email protected]  |  Live Chat directly from your account